In the FileVault pre-boot screen, click the ? buttoĪ message shows: If you forgot your password you can reset it using your Recovery Key. Get the Recovery Key from the support representative. In the Native Encryption Remote Help window, type the Serial Number. In Global Actions, click Native Encryption Recovery Media. In SmartEndpoint, select Users and Computers. Get the serial number of the locked device from the user. Step 2: Administrator gives a recovery key to the user: Give the serial number to the support representative. It is usually printed on the back of the device. Step 1: User locates the serial number of the locked device:įind the serial number of the locked device. The key is a string of letters and numbers separated by dashes. If a user forgets the login password, the administrator can send a personal recovery key to the remote user, to allow them to log in. Resetting the password can be done remotely. You can help users recover their data or reset their password using a personal recovery key that is unique to the client computer. You can help users recover FileVault-encrypted data if they can't log in to their Mac.
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